Meantime Collective

Terms & Conditions — Last updated: 10 September 2026

These terms apply to the Meantime Collective loyalty program, operated by Meantime Pty Ltd, with participating venues Meantime Hamilton and Meantime The Entrance.

By joining Meantime Collective you agree to these terms.

1. About the Program

• Meantime Collective is a free loyalty program. Members earn points when they spend at either Meantime venue, and can redeem those points for a credit against their bill.
• The program is delivered using the Marsello loyalty platform, integrated with our Lightspeed point of sale system.
• The program applies at Meantime Hamilton, 104 Beaumont St, Hamilton NSW 2303, and Meantime The Entrance, 89–95 The Entrance Rd, The Entrance NSW 2261.

2. Eligibility

• Membership is free and open to individuals aged 18 years or over. There are no joining fees or annual charges.
• One account per person. Accounts are identified by mobile number or email address.
• Membership is personal to you. Points, rewards and accounts cannot be transferred, sold or shared.
• Staff members of Meantime are excluded from earning loyalty points.

3. Joining

• You can join by scanning a QR code in either venue, by asking a staff member, or online at meantime.marsello.app.
• The joining form sets out the details we need to create your account. Please keep your mobile number, and your email address where you have given us one, up to date.
• You will receive 50 bonus points when you join.

4. Earning Points

• Members earn 1 point for every whole dollar (AUD) spent on food and drinks at either venue.
• Points are calculated on the amount actually paid, after any discount, voucher or reward credit is applied.
• Points are added after the completed sale is processed. If your balance does not update, contact us with your receipt so we can investigate.
• Tell our team you are a member before payment so your account can be attached to the sale. If points appear to be missing, contact us with your receipt. We will investigate and correct verified errors.
• Points have no cash value and are not property. They cannot be exchanged for cash, sold, or transferred to another person.

5. Rewards and Redemption

• Rewards are a fixed credit applied against your total bill. Rewards are not tied to any particular dish, drink or menu item.
• The current rewards are 200 points for a $10 credit on a bill of $30 or more, and 500 points for a $30 credit on a bill of $90 or more.
• A reward can only be applied to a bill that meets or exceeds the minimum bill amount shown above. The minimum bill is calculated before the reward credit is applied.
• One reward may be applied per bill. Rewards cannot be combined with each other.
• Rewards cannot be combined with any other offer, discount or promotion unless we say otherwise.
• Points are deducted when you claim a reward and its coupon is issued. Each issued coupon can be used once. Your available points balance is separate from any coupons you have already claimed.
• To redeem, tell our team you would like to use your reward when you order or when you pay. Your account must be attached to the sale.
• No cash change is payable on a reward. Rewards have no cash value and cannot be exchanged for cash or transferred to another person.
• If a transaction involving a reward is cancelled, voided or refunded, contact our team. We will review the transaction and any associated points and coupon, and correct the account as appropriate. A fully reversed, unused reward will be restored as a usable coupon or the equivalent points, but not both. Partial refunds will be assessed against the items and amounts retained. This does not limit your statutory refund rights.

6. Points Expiry

• Points expire after 12 months of account inactivity. Activity means earning or redeeming points.
• Before your points expire we will send you a reminder, where we hold a usable email address for you. You can also check your balance and activity through your account or by asking our team.
• If your account has been inactive for 12 months, your points balance will be reset to zero. Your membership remains open and you can start earning again at any time.

7. Referrals

• Members receive 100 bonus points when a person they refer joins Meantime Collective and makes their first qualifying purchase at either venue.
• A qualifying purchase is a purchase of food or drinks that earns points under clause 4, with the new member's account attached to the sale.
• Referral points are awarded once per referred person.
• We may withhold referral points, cancel points, or suspend or close an account where we reasonably believe referrals have been created artificially, including through duplicate accounts, false contact details, or accounts created for people who are not genuine customers.

8. Your Account

• You can check your points balance by signing in at meantime.marsello.app, by scanning a QR code in either venue, or from the balance email we send after your visit.
• You are responsible for keeping your contact details accurate. If we cannot reach you, you may miss notice of changes to the program or reminders before your points expire.
• You can close your account at any time by contacting us at hello@meantime.com.au. When you close your account, any unredeemed points and rewards are forfeited.
• We may suspend or close an account where we reasonably believe the program has been misused, including fraudulent activity, abuse of our team, or attempts to earn or redeem points other than through genuine purchases. Where we do this, we will tell you why and you may respond.

9. Privacy

• We collect your name, contact details and purchase history to operate the program.
• Your information is handled in accordance with our Privacy Policy and with the Privacy Act 1988 (Cth).
• Program data is processed through Marsello and Lightspeed, our loyalty and point of sale providers.
• You can request access to or correction of your information, or ask about deletion, by emailing hello@meantime.com.au. We assess requests under applicable law and explain any information we need to retain.
• Retiring birthday rewards does not by itself erase dates of birth we already hold. If you would like us to remove your date of birth from your account, email us and we will action it.

10. Communications

• We may send factual account and service notices, including notice of material program changes, using the contact details you have given us.
• Marketing messages require your consent and include an unsubscribe method. We will not change your marketing preferences in order to deliver a program notice.
• Where we cannot reach you directly, we will make important notices available on this website and in our venues.

11. Changes to the Program

• We may reasonably change the program to improve its operation, respond to costs, prevent misuse, or meet legal requirements. Changes must be fair and consistent with applicable consumer law.
• For planned changes that materially disadvantage members, including reductions in the value of accrued points or removal of benefits, we will ordinarily give at least 30 days' advance notice and a reasonable opportunity to use affected points or benefits. This is our notice policy from 10 September 2026 onward; the terms in force before that date did not require 30 days.
• The notice will explain what is changing, when, and how accrued points, issued coupons and affected benefits will be treated. Existing issued coupons will be honoured under their original conditions unless you agree to a suitable alternative.
• We will explain any conversion of accrued balances and the protection offered against a reduction in their value. Keeping the number of points unchanged does not necessarily preserve their purchasing value.
• If we propose to end the program, we will give reasonable advance notice and a reasonable final redemption opportunity, normally at least 90 days from that notice.
• Urgent changes needed to comply with the law or prevent fraud may take effect sooner. We will explain them as soon as reasonably practicable. Changes that do not disadvantage members may take effect without advance notice.
• These terms show the date they took effect. Superseded versions remain archived and available.

12. Transition to Bill Credits — September 2026

• From 10 September 2026 the reward ladder is 200 points for $10 off a bill of $30 or more, and 500 points for $30 off a bill of $90 or more. The former ladder was 100 points for a dessert; 250 for a starter and a glass of house wine; 500 for a main and a glass of house wine; and 1,000 for a cocktail tasting paddle for two and a shared dessert.
• Existing points balances carry across without any numerical reduction. Reward values and minimum spend conditions have changed, so the new program is not being described as giving every member the same or greater value than the old one.
• Coupons issued before 10 September 2026 and not yet used remain valid under their original conditions. An issued coupon is separate from points you have not yet spent on a reward.
• Annual birthday points, profile-completion points and social-action points stop from 10 September 2026. Signup and referral bonuses continue. Birthday coupons already issued keep their original conditions.
• Dates of birth already held are dealt with under clause 9. Retiring a reward does not delete those records.
• If this change has affected points or a reward you had already earned, contact us at hello@meantime.com.au and we will work it out with you.
• The terms in force from April 2026 until 10 September 2026 are archived at meantime.com.au/collective/terms/2026-04/.

13. Limitation of Liability

• Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot be excluded, restricted or modified by agreement.
• If an error occurs in recording points or applying a reward, contact us so we can investigate and provide an appropriate correction. These terms do not remove rights or remedies that apply to you by law.

14. Contact

For questions about the program, your account, or these terms:

Email: hello@meantime.com.au

Hamilton: 104 Beaumont St, Hamilton NSW 2303 | 02 4041 0697

The Entrance: 89–95 The Entrance Rd, The Entrance NSW 2261 | 0478 029 612

These terms are governed by the laws of New South Wales, Australia.